I run an online learning service which has thousands of students (Time4Learning.com). It's automated and there have been no teachers so all of our security issues have been of the technical type so far.
We started recently a new service teaching writing (Time4Writing.com) in which we provide an 8 week writing course online which is led by a teacher. I'm looking for some feedback on our approach to safety:
1. All parents (who must sign up students) and students are informed that all of the class communication should happen thru our online website (moodle is our learning management service). No email and no phone calls.
2. 100% of the communications are saved, monitored, and reviewable.
3. We review about 20% of them on an ongoing basis.
4. No private student to student communication is allowed.
My new big question (as we expand past teachers that I personally know or who are onsite) is about teachers.
I only hire "accredited teachers" which means (in the modern era) that they have had a full background check with fingerprinting etc. Since I intend to hire some of these teachers over the internet, I also conduct a webcam based interview (although so far, we don't use that technology in the classes). My reason is so that I can visually verify their identity against the documents that they've sent me (including a driver's license) to make sure that the person is who they say they are. (I'm worried about identity theft and approving "borrowed" credentials)
Anybody got any feedback on this approach?